At Zedspiat, we would like to have you for a hassle-free and smooth shopping experience. This Return and Refund policy explains conditions under which our return and refund and cancelling policies take place. Every time you order from us, it denotes that you are agreeing to the terms and conditions that are hereunder given.
Returns Policy
We accept returns for the following situations:
Eligibility for returns:
- Products should be in new, unused, and not damaged condition.
- All original packaging, accessories, and documents are complete.
- Returns have to be initiated within 14 days of receiving the product.
How to initiate a return:
- To return your product, please email us at [email protected] along with your order number, a small description of the problem, and attaching images if applicable.
- Upon review of your return request, we will provide you with details on how to send the item back.
Return shipping:
- Customers are responsible for return shipping costs unless the return is the result of an error by us (for example, incorrect or defective product).
Refund Policy
Eligibility for Refunds
- Refunds are issued after the returned product has passed inspection and approval.
- Unless the returned product meets criteria, we have the right to deny the refund request.
Refund Process
- Refunds are processed directly to your provided bank account.
- Please include your bank details (account name, number, and bank code) when submitting a refund request.
- Refunds may take 7-14 business days to reflect in your account after approval.
Cancellation Policy
Order Cancellation by Customers:
- Orders can be cancelled before the delivery date by contacting us at [email protected] with your order number.
- Once the product has been dispatched, cancellations are no longer allowed, and the standard return process will apply.
Order Cancellation by Zedspiat:
- We have the right to cancel orders for certain reasons, like non-availability of stock or wrong pricing.
- Customers will be notified immediately and any payments (if applicable) will be returned in full.
Important notes
- This policy is drafted in accordance with the relevant laws and regulations of Hong Kong.
- Zedspiat does not hold any responsibility for bank processing time delays for refunds.
For any questions or further assistance, please email us at [email protected]. We are here to make your experience smooth and transparent.